Here are a few Frequently Asked Questions with answers that you may find helpful. Don’t hesitate to contact us with any other queries.

Shop FAQs

WHO IS COLORHUB?
COLORHUB.CO.ZA is an online retail outlet owned and operated by RETEC DYNAMICS (PTY) LTD. We aim to sell quality printer ink and toner cartridges at the lowest possible prices. We supply all the popular brands, from HP, Canon, Brother, Lexmark, Epson, Samsung, Xerox & Kodak. It’s never been easier to find the right cartridge for your needs from our extensive range of Premium Compatible & Original (OEM) Printer Cartridges.
WHY BUY FROM COLORHUB?
• Our homework shows that consumers are taken for a ride with inflated printer consumable prices.
• We aim to rectify that and become your trusted printer ink and toner supplier.
• We sell printer ink and toner, nothing else. Therefore, we focus only on what we’re good at!
• We stock a wide range of Printer Ink and Toner Cartridges available for immediate delivery.
• We offer free and fast door to door delivery for orders above R550.
• Our site and payment methods are 100% secure.
• All of our products come with a 1-year warranty.
• We go the extra mile for customer support.
WHAT DELIVERY OPTIONS ARE AVAILABLE?
• We make use of ARAMEX’s reliable and speedy door-to-door delivery services.
• Nationwide fast and free delivery within South Africa for orders above R600.
• Orders below R650 incur a R75 delivery fee.
HOW LONG DO I WAIT FOR DELIVERY?
• All orders are picked and dispatched the same or next day.
• You can expect your order to arrive within 1-3 working days but;
• Allow an additional 24-48 hours for outlying or remote areas.
• You will receive a tracking number for you to locate your order in real-time on ARAMEX’s website.
WHAT PAYMENT OPTIONS ARE AVAILABLE?
• We use Payfast’s Secure Online Payment Gateway to process all transactions.
• You can pay using Cheque/Credit Card, Debit Card, Instant EFT, MasterPass or BitCoin.
• EFT payments are also accepted however need to reflect in our account before the order is dispatched. Please email proof of payment immediately so we can prepare your order.
• EFT payments from FNB accounts will reflect immediately.
• EFT payments from other banks will reflect within 1-2 days.
• Our Banking details are made available after successfully checking out.
• We don’t accept Cash or Cheque payments.
WHAT IF I'VE RECEIVED A DAMAGED OR FAULTY PRODUCT?
• We take the greatest care in ensuring that our orders are well protected and packaged.
• However, if you receive an order where the packaging is severely damaged please inform us immediately.
• If your product is defective, please initiate a return request and provide as much detail as possible with regards to the problems encountered.
• Return Requests can be made on the “RETURNS AND EXCHANGES” page.
• We will gladly replace a faulty product at no additional cost to you.
CAN I RETURN AN UNWANTED, NON-DEFECTIVE PRODUCT?
• Yes, within 30 days from purchase.
• Provided that the product is unused, unopened and in its original packaging.
• Note that you will however be responsible for the delivery/return charges.
• Return Requests can be made on the “RETURNS AND EXCHANGES” page.
WHAT IS A PRINTER TONER CARTRIDGE?
A toner cartridge, also called laser toner, is the consumable component of a laser printer. Toner cartridges contain toner powder, a fine, dry mixture of plastic particles, carbon, and black or other coloring agents that make the actual image on the paper.
WHAT IS THE DIFFERENCE BETWEEN INK & TONER CARTRIDGES?
Most importantly, toner cartridges are meant for laser printers, and not surprisingly, ink cartridges are designed for inkjet printers. Ink is a liquid form of pigmentation, while toner is a fine powder. Each plays a very different role in the printing process
WHAT IS A COMPATIBLE INK OR TONER CARTRIDGE?
A compatible cartridge refers to an ink cartridge that is not manufactured by the original manufacturer of your printer (called an OEM cartridge), but will function and work in the same way that an OEM cartridge would.